Privacy Policy

Effective: April 15, 2022

Our Privacy Policy applies to all platforms and services Envoy Delivery offers, including our website,, and mobile applications (collectively “Services”) and applies the same to all users, whether you are a driver who picks-up, carries or drops-off goods (“Driver”), someone using our Services to send goods with a Driver (“Sender”), the recipient of goods (“Recipient”) or someone who signs-up to potentially use our Services (collectively, “Users”). BY USING OUR SERVICES OR BY OTHERWISE GIVING US YOUR INFORMATION, YOU AGREE TO THIS PRIVACY POLICY. If you do not agree with the Privacy Policy, you should not use our Services or give us any of your personal information. You should also review Envoy Delivery’s Terms and Conditions, which also apply to your use of the Services.

What Information Do We Collect and How?

We collect personal information from several different sources, including information you provide directly to us, when you use the Services, and from third parties.

Personal Information You Provide.

Account Information. When you sign up to use our Services, we collect the personal information you provide to us, including your name, email address, mobile phone number, address, profile photo, National Identification Number(NIN) and payment information. Driver Information. If you apply to be a Driver, we collect the personal information you provide in your application, including your name, email address, mobile phone number, date of birth, profile photo, physical address, National Identification Number(NIN), Guarantor’s details, vehicle information. We also collect the payment information you provide, including your bank details and tax information. Biometric Data. In order to be eligible to perform certain Gigs and to help protect against theft and fraud, we may ask you to submit additional personal information to verify your identity, including biometric information or identifiers such as a selfie, scan of your driver’s license and/or other government ID or photo, scan of your face, facial patterns, fingerprints, and voice or typing cadence (“biometric data”). Communications. When you contact us or we contact you, post questions or reviews, or contribute to our blogs or Envoy Delivery’s community forum, we collect the information that you provide, including the contents of messages or attachments you send us. Ratings and Feedback. When you rate and provide feedback about Senders, Recipients, Drivers, or the Services, we collect all of the information you provide. Envoy Delivery Referral Programs. If you participate in any Envoy Delivery referral program, such as recommending our Services to a friend or recommending a friend to use Envoy Delivery, we may ask you for certain information about your friend, including their name and email address, mobile number and National Identification Number(NIN). We store this information for the purpose of contacting the referral about our Services and tracking the success of our referral programs. Consumer Reports. If you form an account as a Driver, Envoy Delivery will collect the information contained in any consumer report produced in connection with the formation of your Envoy Delivery account.

Information We Collect When You Use the Services.

Usage Information. We collect information about your use of the Services, including pick-up and drop-off information, package details, date, time, destination, distance, route, payment, and whether you used a promotional or referral code. We also collect information about your interactions with the Services, including the pages and content you view on the web site or app, and the dates and times you access the Services. Geo-location. If you are a Driver and have agreed to our collection of your geo-location information, your device will share your GPS coordinates when the Envoy Delivery mobile application is open and when the Envoy Delivery mobile application is not open but your mobile device is turned on. You can turn off our collection of your geo-location information at any time through your device settings. If you are a Sender or Recipient your GPS coordinates may be collected as needed to record and document the pick-up and drop off of your particular Gig. Information About Your Device. We collect information about the device you use to access the Services, including device manufacturer and model, operating system, the mobile browser you use, mobile carrier, device and advertising identifiers, IP address, and preferences and settings (such as preferred language and push notification settings). Cookies, Analytics and Third Party Technologies. We and our third-party service providers use a variety of technologies that passively and automatically collect certain information whenever you visit or interact with our Services, including the technologies listed below; Cookies. A cookie is a data file placed on your computer or mobile device when it is used to access our Services. Cookies may be used for many purposes, including, without limitation, remembering you and your preferences and tracking your visits to our Website and web pages.

Information From Third Parties.

If you have signed up for Co-Branded Services, Envoy Delivery will receive information from our partner about you, your Gig, and delivery details. Envoy Delivery will use any such information consistent with the terms of this Policy. In the normal course of business we may supplement the information we collect about Users with outside records from third parties, including governmental agencies and consumer report providers, financial service providers, and advertising providers.

How We Use Your Information.

To Verify Your Identity and Protect Against Fraud. We use your personal information, biometric data, and/or geo-location information, to verify your identity, location, help make our app and service secure, and to protect against and investigate fraud. To Provide and Operate the Services. We use your personal information to process your account registration and to verify your information is valid and up-to-date, to respond to your inquiries, provide the services you request (including to communicate with you about a Gig or a delivery), process payments, and otherwise manage your account and provide you with related services. If you are a Driver, we use your geo-location information to enable the Sender and the Recipient, to track the progress of their delivery, as well as to present you with potential Gigs close to your geo-location. You may turn off our collection of geo-location information at any time through your device settings. If you are a Sender or Recipient, we share your geo-location information with the Driver performing your Gig to facilitate pick-up and drop-off of your Gig. We may also use your personal information to customize your experience with our Services, or to serve you content that is most relevant to you, and to enable you to participate in a variety of our Services’ features such as Promotions (see below) and to administer these activities. We may also use your personal information, biometric data and geo-location information to investigate and resolve incidents in connection with the Services. Improving the Services. We use your personal information and geo-location information to perform research, testing, and analysis; develop new products, features, partnerships, and services; prevent, find, and resolve software or hardware issues; and monitor and improve our operations and processes, including security practices, algorithms, and other modelling. Account Formation. We will use your personal information to complete the formation of your User account on the Envoy Delivery platform To the extent permitted by applicable law, we may also use your personal information, biometric data, geo-location information, and other information we collect as we believe to be necessary or appropriate for certain essential purposes, including: to comply with applicable law and legal process to respond to requests from public and government authorities to detect, prevent, or investigate potential security incidents or fraud to facilitate the functionality of our website and mobile application to enforce our terms and conditions to protect our operations to protect our rights, privacy, safety or property, security and/or that of you or others to allow us to pursue available remedies or limit the damages that we may sustain. If you submit any information relating to other people in connection with the Services, you represent that you have the authority to do so and to permit us to use the information in accordance with this Privacy Policy.

When and How We Share Your Information With Third Parties.

We do not sell your personal information, biometric data or geo-location information. To deliver our Services, we may share your personal information, biometric data or geo-location information with other Users, third parties, and service providers in the following ways: User Content. Your member profile and information that you post or share, such as photos, reviews, comments, suggestions, questions about a Gig, information about you or your experience, posts or comments on Envoy Delivery’s blogs or community forums (collectively “User Content”), may be seen and shared with other Users of our Services or the public. You should therefore think carefully before deciding what information you share. Information Shared Between Users. If you are a Sender or a Recipient, we provide some of your personal information, such as your first name, photo, and details about the pick-up and drop-off location of your Gig, to the Driver who offers on and/or performs your Gig, so that the Driver may contact you, facilitate pick-up and delivery, and so that you can track the progress and delivery of your Gig. If you are a Driver, while you are performing a Gig, we may share your geo-location information with both the Sender and the Recipient of the Gig so that the Sender and the Recipient can track the progress and delivery of the Gig. If you are a Sender or Recipient, we may also share your geo-location information with the Driver performing your Gig so that the Driver may determine the route to reach the pick-up and drop-off addresses and otherwise facilitate pick-up and drop-off of your Gig. Third Parties Providing Services on Our Behalf. Envoy Delivery uses third party vendors to assist in providing the Services to Users. We may provide these vendors with access to the following categories of personal information; personal identifiers, such as your name, address, email address, date of birth, National Identification Number(NIN), drivers license information and scans of your driver’s license and/or other government ID photo, vehicle information, and auto insurance information biometric information or identifiers such as a selfie, scan of your driver’s license and/or other government ID or photo, scan of your face, facial patterns, fingerprints, and voice or typing cadence (“biometric data”) geo-location information financial information such as bank account numbers, tax information, and any other payment information you provide us transaction information, such as Gig information, user statistics and feedback, and user transaction history Internet or other electronic network activity information, such as IP address, type of browser, version of operating system, carrier and/or manufacturer, device identifiers, and mobile advertising identifiers We may disclose your personal information, biometric data and geo-location information for the following business purposes: verify your identity, design and/or operate the Services, track our Services’ analytics, process payments, assist in anti-fraud and security measures, help us provide customer support to our Users and to enable Envoy Delivery to provide many administrative services, including sending our Users special offers and targeted advertisements, hosting our account formation forms, performing technical and maintenance services, database management, web analytics, and other administrative services. Envoy Delivery and our vendors will retain any of your biometric data collected for only as long as is needed for the services you provide, or for three years after the date of your last interaction with us, whichever is earlier. At the completion of the retention period we destroy your biometric data by deleting all such data from our servers. Google Analytics. Envoy Delivery uses Google Analytics Display Advertising, including Remarketing, Google Display Network Impression Reporting, the DoubleClick Cookie and/or Google Analytics Demographics and Interest Reporting to target and serve ads based on your past visits to our website, to gather information about the success of ad impressions and our Users’ interactions with ad impressions, measure and research the effectiveness of Envoy Delivery’s features, offerings, advertisements, and email communications (by determining which emails you open and act upon) and other uses of ad services related to visits to our site or use of the mobile app. In conjunction with these features, your web browser automatically sends certain information to Google when you visit our site or use the app. To see how Google uses your information go to How Google uses data. Users can opt out of Google Analytics for Display Advertising using Google Analytics opt-out browser add-on. Co-Branded Services. At times, some of our Services may be provided to you in association with third parties including certain customers, charities and sponsors (“Co-Branded Services”) and your use of these Co-Branded Services may require you or us to disclose certain of your information to the third party, for instance to confirm your package has been delivered. Any Co-Branded Services offered to you will specifically identify the third party. Any information that you disclose directly to a third party will be subject to that party’s posted privacy policy. Discounts, Contests and Promotions. From time to time Envoy Delivery and/ or its parent company, direct and indirect subsidiaries of such parent company, and/or its affiliates may offer discounts, contests, and other promotions and special offers (each a “Promotion”). You agree that we may share certain of your information with our parent company, the direct and indirect subsidiaries of such parent company, and its affiliates in order to make any such Promotion available to you. Each Promotion will identify the third party and may contain specific rules and requirements, and request certain of your information, which will be disclosed to you at the time of sign-up. If you choose to take advantage of a Promotion, the information you provide may be disclosed to additional third parties or the public in connection with the administration of such Promotion, any information that you disclose directly to a third party in connection with a Promotion will be subject to that third party’s posted privacy policy. Legal Reasons. We may access, use, preserve, transfer and disclose your personal information, your biometric data, and your geo-location information to government, law enforcement officials and/or private parties as we reasonably determine to be necessary and appropriate to satisfy any applicable law, regulation, subpoenas, governmental requests or legal process; to protect the safety, rights, property or security of Envoy Delivery, our Services or any third party, including you; to protect the safety of the public; to detect, prevent or otherwise address fraud, security or technical issues; and/or to prevent or stop activity we reasonably consider to be, or to pose a risk of being, an illegal, unethical, or legally actionable activity. Investors and Affiliates. We may share all of your information and data with current, future and prospective individual investors or with our parent, subsidiaries and affiliates for internal reasons, including, during the course of any due diligence process. Business Transfers and Financings. We may disclose and transfer all of your information and data to a prospective or subsequent owner, co-owner or operator of the Services or applicable database or in connection with a financing, corporate merger, consolidation, restructuring, the sale of substantially all of our assets or other corporate change. Your Rights and Choices Regarding Your Information. All Users. Emails. You can unsubscribe from marketing-related emails by clicking unsubscribe at the bottom of any message. We will still send you transactional and administrative emails about your use of the Services and your account. Text Messages. You can opt out of text messages by contacting [email protected], changing your account settings, or replying STOP from the mobile device that received the message. Push Notifications. You can opt out of receiving push notifications through your device settings. Geo-Location Information. To ensure the safe delivery of Gigs, Envoy Delivery’s Terms and Conditions requires Drivers to agree to keep their location on “ALWAYS” while Gig is in progress. Drivers can prevent their device from sharing location information through their device’s system settings. Note that this may impact Envoy Delivery’s ability to provide you our full range of features and Services. Cookies. You can modify your cookie settings on your browser, but if you delete or choose not to accept our cookies, you may be missing out on certain features of the Services. Modifying Your Account Information. You can review and modify certain account information by logging in to your account settings and profile. User Content. To request removal of your User Content, please contact us through [email protected]. We will make reasonable efforts to remove your User Content as requested. Closing Your Account. You can cancel your User account by contacting us at [email protected]. Even after you close your Envoy Delivery account, we will retain certain of your information (including personal information, geo-location information, trip history, credit card information and transaction history) as needed to comply with our legal, regulatory and contractual obligations, resolve disputes, conclude any activities related to cancellation of an account (such as addressing chargebacks from your credit card company), investigate or prevent fraud and other inappropriate activity, to enforce our agreements, and for other business reasons. After a period of time, your data may be anonymized and aggregated, and then may be held by us as long as necessary or helpful for us to provide our Services effectively.

Other Things for You to Know.

Third Party Content. The Services may link to other web sites and online services. The inclusion of a link on the website or mobile app does not imply endorsement of the linked third-party website or their products and services, and is provided for your convenience only. We have no control over such third parties and if you decide to access any third party link, you do so subject to the terms and conditions and privacy policy that site. Social Media Features and Widgets. Envoy Delivery’s online and mobile Services include social media features, such as the Facebook Like button, and widgets such as a “Share This” button. These features may collect your IP address, which page you are visiting on our online or mobile Services, and may set a Cookie to enable the feature to function properly. Social media features and widgets are either hosted by a third party or hosted directly on our online Services. Your interactions with these features and widgets are governed by the privacy policy of the company providing them. Children. Our Services are not directed toward minors and no one under 18 is allowed to register with or use the Services. If we discover that we have inadvertently collected personal information from a person under 18, we will delete that information immediately. If you are a parent or guardian of a minor and believe he or she has disclosed personal information to us, please contact us at [email protected]. Security. The personal information, biometric data and geo-location information that Envoy Delivery collects is securely stored within our databases, and we use standard, industry-wide, commercially reasonable security practices to protect your information. However, we cannot guarantee the security of our databases, nor can we guarantee that information you supply won’t be intercepted while being transmitted to us over the Internet or wireless communication. Any information you transmit to Envoy Delivery is done at your own risk.

Contact Us.

If you have questions about anything in this Privacy Policy, please contact us at [email protected].

Changes To Our Privacy Policy.

Envoy Delivery may update this Privacy Policy from time to time to reflect changes to our practices or in applicable law. Any changes will be effective immediately upon the posting of the revised Privacy Policy. If we make any material changes, we will notify you on our website(s) or in our mobile app. Please periodically review this page for the latest information on our privacy practices